122. De-Escalate Better

Does your practice ever have a Karen or Ken?  Steve gives some tips on how to defuse an upset patient.

121. Going to Battle w/ Last Minute Cancellations

As business owners we have to evolve, adapt, and improve our strategies to deal with change! If not you’ll be left in the dust of those who want IT more, and are willing to put in the work YOU to get it. Last minute cancellations have been hitting a lot of docs hard, and in […]