122. De-Escalate Better
Does your practice ever have a Karen or Ken? Steve gives some tips on how to defuse an upset patient.
121. Going to Battle w/ Last Minute Cancellations
As business owners we have to evolve, adapt, and improve our strategies to deal with change! If not you’ll be left in the dust of those who want IT more, and are willing to put in the work YOU to get it. Last minute cancellations have been hitting a lot of docs hard, and in […]
120. Dr. Jared Schmitt: Increasing Production AND Working Less!!!
Dr. Jared Schmitt discusses working for Aspen, starting his own practice in competitive South Palm Beach, FL. He shares his experience using TLP Academy to grow his practice and then working one-on-one with Derek in Coaching.
119. I’m Sick, I Can’t Make It In Today!
Are you ever short-handed? Steve talks about the why employees really miss work and how to have the conversations to fix the problem.